Right of withdrawal
Below we inform you about your statutory right of withdrawal when ordering from our online shop:
1. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
2. Withdrawal period
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
3. Exercise of the right of withdrawal
To exercise your right of withdrawal, you must inform us [Name of the online shop], [Address of the online shop], [E-mail address of the online shop], by means of a clear statement (e.g. by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory.
4. Consequences of withdrawal
If you withdraw from this contract, we must repay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. The deadline is met if you send the goods before the expiry of the period of fourteen days.
5. Return costs
You as a customer bear the direct costs of returning the goods.
6. Compensation for deterioration of goods
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking their condition, properties and functionality.
7. Exclusion of right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that were made to customer specifications or are clearly tailored to personal needs.
8. Model withdrawal form
You can download the model withdrawal form here: Model withdrawal form
Please send the completed model withdrawal form to:
Stoll Effects
Andreas Stoll
Hembacher Str. 17
90592 Schwarzenbruck
or via e-mail to: info@stoll-effects.com
9. Contact
If you have any questions about the right of withdrawal or how to exercise it, please contact us at info@stoll-effects.com.